Practice Policies

 

Confidentiality & Medical Records

 

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

To provide further medical treatment for you e.g. from district nurses and hospital services.

 

To help you get other services e.g. from the social work department. This requires your consent.

 

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

 

If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Privacy Statement

Please click here to view our practice Privacy Statement.

 

 

 

 

Freedom of Information

 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

 

Access to Records

 

In accordance with the General Data Protection Regulations 2018, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge if the request is excessive. No information will be released without the patient's consent unless we are legally obliged to do so.

 

Complaints

 

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Worried about anything at the Practice?

 

If you have any concerns, please speak to Emma Kay (Practice Manager) or Sue Marsh (Assistant Practice Manager). Our aim is to help all our patients get the best out of the services we offer.

Hospital Care

 

If you have any conerns, either as an outpatient or during a stay for treatment, please contact their PALS (Patient and Advisory Liaison Service).

 

Violence Policy

 

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

  

Dial 111

For Medical Emergencies

Easthope Road

Church Stretton

Shropshire

SY6 6BL

Tel: 01694 722127

 

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